KLARNA FINANCE FAQ'S
WHO IS KLARNA?
Klarna have a relentless focus on creating the best shopping experience in the world. They believe payments are so much more than just a way to send money. That’s why our smooth checkout options give you more time and control so you can focus on the things you love.
● More than 90 million shoppers are using Klarna.
● 200,000 retailers are working with us worldwide.
● Klarna are one Europe’s largest banks and we’ve been powering online checkouts for over 15 years.
Please spend responsibly. Borrowing more than you can afford could
seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.Yonda is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA
HOW KLARNA WORKS
We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.
Here’s how it works:
Add products to your cart and select “Klarna” when you check out
Enter a few personal details and you’ll know instantly if you’re approved
Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.
HOW DOES PAY LATER IN 3 INTEREST-FREE INSTALMENTS WORK?
Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or fees.
Select the Klarna option and enter your debit or credit card information. To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit score.
No interest. No fees. No impact to your credit score.
– A new way to pay that’s an alternative to a credit card.
– 3 instalments gives you flexibility to shop without interest or hidden fees.
– Not making your payment on time could affect your ability to use Klarna in the future.
– Debt collection agencies are used as a last resort.
You must be 18+ and a UK resident to be eligible for this credit offer.
AM I ELIGIBLE FOR PAY LATER IN 3 INTEREST-FREE INSTALMENTS?
To use Pay later in 3 interest-free instalments you must be at least 18.
Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.
HOW CA I INCREASE MY CHANCES OF BEING ACCEPTED?
Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed
individually. Just because you have been accepted for a Klarna payment
method before does not mean it will be offered for every order and in
turn, as it is denied does not mean it will be denied for all future orders.
WHAT DO I NEED TO PROVIDE WHEN I MAKE A PURCHASE?
If you want to purchase something using Klarna’s Pay later in 30 days, you’ll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they’ll use the phone number you’ve shared. For any other information Klarna need to share with you, they’ll send this to your email address.
WILL A CREDIT SEARCH TAKE PLACE AGAINST ME?
When you use Pay later in 30 days, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.
WHY HAVE I NOT BEEN OFFERED PAY LATER IN 3 INTEREST-FREE INSTALMENTS?
Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
WHAT HAPPENS IF I CANCEL OR RETURN MY ORDER?
As soon as Yonda Sports have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.
WHAT HAPPENS IF I DON'T PAY FOR MY ORDER?
Pay later in 30 days is a credit product and you are required to make your payment to Klarna. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders’ credit
products in the future.
Full details can be found in the Klarna terms and conditions here.
As pay later is a credit product, if you don’t pay for your order Klarna may use a debt collection agency. Klarna may also report the missed payment to credit reference agencies. This means you may find it more expensive or difficult to get credit in the future
I HAVE BEEN ASKED TO GO TO THE KLARNA SITE. IS THIS CORRECT?
If you choose to pay for your order using Pay later in 30 days, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card.
IS MY PAYMENT INFORMATION SAFE?
Payment information is processed securely by Klarna. No card details are transferred to or held by Yonda. All transactions take place through connections secured with the latest industry standard security protocols.
CAN I PAY BEFORE THE DUE DATE?
Yes. Just go to the Klarna app or log onto Klarna.com/uk.
HAVE YOU RECEIVED MY PAYMENT?
Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.
HOW DO I MAKE REPAYMENTS TO KLARNA?
You can pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details.
You can see both past and future payments using the Klarna app.
WHAT HAPPENS TO MY STATEMENT, WHEN I'VE RETURNED THE GOODS?
Once Yonda Sports has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of
your order in the Klarna app.
What happens to my statement when I have returned part of my order?
Once Yonda Sports has received the partial return and Klarna have received
our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.
I'VE RECEIVED A STATEMENT, BUT I'VE NOT YET RECEIVED MY GOODS?
In the event that your goods have not been received please call Yonda Sports to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
I HAVE CANCELLED MY ORDER. HOW LONG WILL IT TAKE UNTIL I RECEIVE MY REFUND?
As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days.
I HAVE ASKED FOR A REFUND. HOW WILL I BE REFUNDED?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
I HAVEN'T RECEIVED AN EMAIL WITH MY STATEMENT/PAYMENT INFORMATION
You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I STILL HAVE QUESTIONS REGARDING PAYMENT, HOW CAN I GET IN TOUCH?
Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.
WHAT DOES KLARNA CONSIDER WHEN REVIEWING MY APPLICATION?
Klarna offers Pay later in 30 days based on a number of factors such as the purchase amount, previous order history. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay later in 30 days is denied, it does not mean it will be denied for future orders